Help - Information - Website Settings

Internet Settings

Please Read
Below are the settings that ConfirmDelivery.com works best under. Please consult with your Information Technology (IT) personnel to ensure that your system is setup properly. Due to the numerous versions of Internet Explorer available to users, the screen shots and instructions below may not accurately depict what you see and the instructions tell you to do. If you need assistance your IT personnel can direct you through the steps you need to take. If you need assistance beyond what your IT personnel can provide, please feel free to contact us at our Toll Free Number: 1-888-624-5590 and ask for 'ConfirmDelivery.com Customer Support'.
Notice
Please consult your IT personnel before making changes to the below settings. Your company may have rules and/or regulations on how your settings should be setup. Working with your IT personnel will ensure that your settings are properly setup to meet those rules and/or regulations.

Computer
Display Settings
Browser
Browser Settings: Internet Explorer
Browser Settings: Firefox
Adobe Acrobatic Reader
1. Bad Signature Files

Computer	top
IBM® Compatible PC or a system running Microsoft® Windows® 98 or above. Recommended: IBM® Compatible PC Running Microsoft® Windows® XP Service Pack 2
Notice
If you are unsure about these settings please consult your IT personnel help you determine what system you are operating under and whether your system will work properly with ConfirmDelivery.com

Display Settings	top
Screen Resolution of 800 by 600 pixels and a Color Quality of 16 bit Recommended: Screen Resolution of 1024 by 768 pixels and a Color Quality of 32 bit
Finding Your Display Settings...
Open Display Properties Go to Start --> Settings Left-click on Control Panel Open: Double Left-click on Display Check Your Display Properties (Settings): Under the Settings tab make sure that Screen Resolution is set to at least 800 by 600 pixels. To change the Screen Resolution, left-click the slider and drag to either "Less" or "More" until you get the setting you want. Also, while doing this check that your Color quality is set to at least 16 bit.

Browser	top
- Internet Explorer 6 and above or - Firefox 3 and above Recommended: Internet Explorer 8; Firefox 3.5.11;
Finding Your Browser Version Information...
Open Internet Explorer: Go to Start Left-click on Run Type: iexplore (for Internet Explorer) or firefox (for Firefox) in the Open field Left-click on OK Open Internet Explorer Help: Go to Help Left-click on About Internet Explorer Open FireFox Help: Go to Help Left-click on About Mozilla Firefox Check Your Internet Explorer Settings: Look at Version: 6.02900.2180 indicates that this is Internet Explorer 6 xpsp_sp2_gdr indicates that this is Service Pack 2 (denoted _sp2) Please visit www.microsoft.com to download either Internet Explorer 6 or Internet Explorer 6 Service Pack 2.* Check Your Firefox Settings: Look at Version: 1.0.7 indicates that this is Firefox 1.0.7

Browser Settings: Internet Explorer	top
Make ConfirmDelivery.com a Trusted Site (Recommended - Usually fixes all issues) ActiveX Enabled Cookies Enabled Internet Explorer Language Set to: English (United States) [en-us] Pop-up Blocker Allows ConfirmDelivery.com
For Best Accuracy...
Some changes to settings may prompt you to reboot your system after changing. Please make sure that you have saved all work before changing any of these settings so that you do not lose any important information. Please close all other Internet Explorer windows. After each change made, you will need to close all open Internet Explorer windows for that change to take effect. In some cases it takes up to 10 seconds for some systems to recognize the changes so please wait a little while before re-opening Internet Explorer.
Changing Your Internet Explorer Settings... Trusted Site	top
Open Internet Explorer: Go to Start Left-click on Run Type: iexplore in the Open: textbox Left-click on OK Open Internet Explorer Tools: Go to Tools Left-click on Internet Options... Security Options: Go to the Security tab Left-click on Trusted sites Left-click on the Sites... button Type: https://www.ConfirmDelivery.com in the Add this Web site to the zone: textbox Add our site: Left-click on the Add button Make sure that Require server verification... is checked Left-click on the OK button
Changing Your Internet Explorer Settings... ActiveX	top
Open Internet Explorer Open Internet Explorer Tools: Go to Tools Left-click on Internet Options... Security Options: Go to the Security tab Left-click on the Custom Level... button Make Sure Your Scripting Settings Match These:
Changing Your Internet Explorer Settings... Cookies	top
Open Internet Explorer Open Internet Explorer Tools: Go to Tools Left-click on Internet Options... Privacy Options: Go to the Privacy tab Left-click on the Sites... button Type: https://www.ConfirmDelivery.com in the Address of Web site: textbox Allow our site: Left-click on the Allow button Left-click on the OK button
Changing Your Internet Explorer Settings... Language Settings	top
Open Internet Explorer Open Internet Explorer Tools: Go to Tools Left-click on Internet Options... Open the Language Settings: Left-click on the Languages... button Make sure the appropriate language is used: For the language you wish to use, make sure that it is above all other options by selecting the desired language and using the Move Up button Left-click the OK button
Changing Your Internet Explorer Settings... Pop-up Blocker	top
Open Internet Explorer Open Internet Explorer Tools: Go to Tools Left-click on Internet Options... Privacy Options: Go to the Privacy tab Left-click on the Settings... button Type: https://www.ConfirmDelivery.com Add Our Site: Left-click on the Add button Left-click on the Close button

Browser Settings: Firefox	top
Basic Settings Cookies Firefox Language Set to: English (United States) [en-us] Pop-up Blocker Allows ConfirmDelivery.com
For Best Accuracy...
Some changes to settings may prompt you to reboot your system after changing. Please make sure that you have saved all work before changing any of these settings so that you do not lose any important information. Please close all other Firefox windows. After each change made, you will need to close all open Firefox windows for that change to take effect. In some cases it takes up to 10 seconds for some systems to recognize the changes so please wait a little while before re-opening Firefox.
Changing Your Firefox settings... Basic Settings	top
Open Firefox: Go to Start Left-click on Run Type: firefox in the Open: textbox Left-click on OK Open Firefox Tools: Go to Tools Left-click on Options... Web Features: Click on the Web Features icon Ensure that Enable JavaScript is checked All other Web Features settings are at your discretion
Changing Your Firefox Settings... Cookies	top
Open Firefox Open Firefox Tools: Go to Tools Left-click on Options... Privacy Settings: Click on the Privacy icon Click on the + icon located next to Cookies to expand this section Cookies: Ensure that "Allow sites to set cookies" is checked Set "Keep Cookies:" to "until they expire"
Changing Your Firefox Settings... Language Settings	top
Open Firefox Open Firefox Tools: Go to Tools Left-click on Options... General Settings: Click on the General icon Click on the Languages... button Make sure the appropriate language is used: For the language you wish to use, make sure that it is above all other options by selecting the desired language and using the Move Up button Left-click the OK button
Changing Your Firefox Settings... Pop-up Blocker	top
Open Firefox Open Firefox Tools: Go to Tools Left-click on Options... Web Features: Click on the Web Features icon Ensure that Block Popup Windows is checked Click the Allowed Sites button associated with the Block Popup Windows option Add Our Site: Type https://www.ConfirmDelivery.com in the Address of web site: area Left-click on the Allow button Review: Make sure that ConfirmDelivery.com is in listbox and set to Allow

Adobe Acrobatic Reader	top
The latest version is always recommended and fixes most issues.
Notice
Please note that you MUST have at least version 6.0 in order to generate labels.
Bad Signature Files	top
Some occurances of bad Signature files have been reported. The issue has been addressed by Adobe. Bad Adobe Drivers can make your Signature look like this: You can fix this issue by clicking the links below and following the installation instructions. Adobe Updater* Troubleshooting*

*By clicking this link you will be leaving our site. This site and it's owners cannot be held responsible for anything not related to our site.

Delivery Confirmation, Signature Confirmation, Certified Mail, Zip Code, and Postal Service are trademarks of the © United States Postal Service. All rights reserved. USPS and First Class Mail are registered trademarks of the © United States Postal Service. All rights reserved. RR(E) and Return Receipt (Electronic) are trademarks of United Postal Systems Inc. in the United States and/or other countries. Internet Explorer and ActiveX are trademarks of Microsoft Corporation in the United States and/or other countries. Adobe, and Acrobatic Reader are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Menu adapted from www.skmMenu.com under Attribution 1.0 License with no endorsements from its creators.